If you are having any trouble with your game be sure to first contact the portal from which you purchased the game from. We will be unable to assist you unless you have first discussed the problem with the portal you purchased the game from.

How do I play the game after installation?

After your installation has been completed, a shortcut Icon will appear on your desktop. Double click on this Icon to start playing. Alternatively there will be a new entry in the Start > All Programs menu with the name of your game on it.

I bought the game, now how do I register it?

You will have received an email at the address you filled out during your purchase. In that email are two items: The Serial Number Name and the Serial Number.

Download the game from http://www.bbbarcade.com/ and install it. Now once the game is installed ...

  1. Click "Start".
  2. Click "All Programs".
  3. Click on the folder with the name of the game you purchased.
  4. Click "Register".
  5. Enter your Serial Number Name (into the Name field) and Serial Number (into the Key field).
  6. Click "OK".
  7. Start Playing!

I downloaded the game, but it doesn't show up in All Programs.

Once you've downloaded the game you will have to install it before you can play it.

  1. Download the game of your choice from http://www.bbbarcade.com/ by clicking on the “TRY” button.
  2. When the “Save As” screen pops up navigate to your Desktop by clicking on the Desktop button on the left hand side of the screen. And then click “Save”.
  3. Close your browser and any other programs that are running.
  4. Double click on the file that you downloaded from http://www.bbbarcade.com/.
  5. Follow the onscreen installation instructions.

I entered the registration key but my game has the demo countdown screen, what's going on?

The best thing to do in these scenarios is to remove the game from your computer completely, reinstall it, and re-enter the registration key. The steps to do that follow...

  1. Click "Start".
  2. Click "Control Panel".
  3. Click "Add or Remove Programs".
  4. Find the name of the game that is giving you troubles and click it.
  5. Click "Remove".
  6. Click Yes and follow the on-screen instructions.
  7. To Reinstall simply download the game again from http://www.bbbarcade.com/, double click on the file that you downloaded and follow the on-screen instructions.
  8. To Register your game follow the instructions above.

My screen is black and the game doesn't appear. What do I do?

It is possible that you do not have the latest version of DirectX installed on your computer. Please visit Microsoft's DirectX download center and follow the instructions to install DirectX.

PRIVACY POLICY

Big Blue Bubble Inc. ("Big Blue Bubble") takes your privacy very seriously. Please read the following to learn more about our privacy policy.

WHAT THIS PRIVACY POLICY COVERS

This Privacy Policy covers Big Blue Bubble's treatment of personally identifiable information that Big Blue Bubble collects when you are on a Big Blue Bubble site, and when you use Big Blue Bubble games and services. This policy also covers Big Blue Bubble's treatment of any personally identifiable information that Big Blue Bubble's business partners share with Big Blue Bubble or that Big Blue Bubble may collect on a partner's site.

This policy does not apply to the practices of companies that Big Blue Bubble does not own or control or to people that Big Blue Bubble does not employ or manage.

ANONYMOUS INFORMATION refers to data that cannot be tied back to a specific individual. For example, Big Blue Bubble collects some information each time a visitor comes to a Big Blue Bubble site so we can improve the overall quality of the visitor's online experience. Big Blue Bubble collects the visitor's IP address, referral data, and browser and platform type. Big Blue Bubble also collects data each time one of our products is used to access the Internet. Big Blue Bubble collects this user information for purposes of product monitoring, product improvement, and to aid future development decisions. This information may also be shared with advertisers and our business partners on an aggregate non-personal basis. You do not have to register a product with Big Blue Bubble before we can collect this anonymous information.

PERSONALLY IDENTIFIABLE INFORMATION refers to data that tells us specifically who you are, such as your name and postal address, which may be collected in addition to the anonymous data described above. Big Blue Bubble collects personal information in the following ways from different parts of its Web sites and games:

Purchasing a Big Blue Bubble game: Big Blue Bubble collects personally identifiable information when you purchase Big Blue Bubble games. The types of information that may be requested include your name, address, telephone number, email address, and credit card information.

Other Registration: Big Blue Bubble may collect personal information when you register for other Big Blue Bubble services. Big Blue Bubble may also receive personally identifiable information from our business partners.

Newsletters: If you have signed up to receive newsletters, Big Blue Bubble may track your newsletter activity, such as which newsletters you have read or clicked through.

INFORMATION SHARING AND DISCLOSURE

Big Blue Bubble will not sell or rent your personally identifiable information to anyone.

Unless you have agreed to receive our newsletter, any names and email addresses you give us are NOT compiled into any type of mailing list, or otherwise used for any type of email solicitation. If you choose to receive these newsletters or emails, but later decide you no longer want to receive them, you may request to be removed at any time by emailing us at support@bigbluebubble.com.

Big Blue Bubble may send personally identifiable information about you to other companies or people when:

We have your consent to share the information;

We need to share your information to provide the product or service you have requested;

We need to send the information to companies who work on behalf of Big Blue Bubble to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);

We are required to disclose any or all information to the extent necessary or appropriate to comply with applicable laws, subpoenas, court orders, legal process served on Big Blue Bubble or in legal proceedings where Big Blue Bubble believes such information is relevant or believes in good faith that its disclosure is required by law.

COOKIES

Big Blue Bubble may set and access Big Blue Bubble cookies on your computer. Big Blue Bubble does not allow other companies to access the cookies we set on your computer. Advertisers or other companies do not have access to Big Blue Bubble's cookies.

SECURITY

In certain areas of our web site Big Blue Bubble uses industry-standard SSL-encryption to protect data transmissions.

All in-game transmission of purchasing information including name, email and credit card number and expiration uses industry-standard SSL-encryption to protect data transmissions. If SSL is not present or cannot be accessed within the game the option to purchase the product within the game is not accessible.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Big Blue Bubble cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.

OTHER WEB SITES; LINKS

Our web site contains links to other web sites. Big Blue Bubble is not responsible for the privacy practices or the content of such web sites.

CHANGES TO THIS PRIVACY POLICY

Big Blue Bubble reserves the right to amend this policy from time to time. Any amendments to this policy will be posted at this URL and will be effective when posted. Your continued use of this site following the posting of any amendment, modification or change shall constitute your acceptance thereof.

The game's graphics or sounds are not functioning properly. What can I do?

Make sure your multimedia drivers are updated. If not, install the latest drivers from the website of the video or sound card's manufacturer.

If you are still having trouble after reading the above and if you purchased the game from this portal or directly from us in the past, please feel free to email us at support@bbigbluebubble.com